Frequently Asked Questions (FAQ)

Welcome to the GameTopUp.PK FAQ page. Here you'll find answers to common questions about our services, order processing, and more. If you can't find the answer you're looking for, please contact our customer support team.

1. How do I place an order?

To place an order, simply browse our selection of game top-ups, add the desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

2. What payment methods do you accept?

We accept various payment methods including credit/debit cards, online banking, and mobile payment options. All transactions are securely processed to ensure your information is protected.

3. How long will it take to receive my order?

All orders are delivered within 05-30 minutes after payment confirmation. You will receive a confirmation email with the details of your purchase once your order is processed.

4. How will I receive my game top-up?

All game top-ups are delivered electronically. You will receive an email with the necessary details to redeem your top-up directly to your game account.

5. I haven't received my order within the expected time. What should I do?

If your order is not delivered within the specified 05-30 minute window, you can contact our customer support team for assistance but we recommend waiting at least 12 hours in such cases.

6. What should I do if I received the wrong top-up?

If you receive the wrong top-up or experience any issues with your order, please reach out to our support team for assistance. We will work promptly to resolve the issue.

7. Can I get a refund if my order is not delivered?

Yes, if your order is not delivered within 24 hours, you are entitled to a full refund. Please contact customer support to initiate the refund process.

8. How do I contact customer support?

Our dedicated customer support team is available to help you with any questions or concerns. You can reach us via:

- Email: support@gametopup.pk
- Support Tickets

9. Do I need an account to place an order?

No, you do not need an account to place an order. However, creating an account can help you track your orders and manage your purchase history more easily.

10. Is my personal information secure?

Yes, we take your privacy and security seriously. All transactions are encrypted, and we follow strict data protection policies to ensure your personal information is safe.

If you have any other questions not covered here, please feel free to contact our support team. Thank you for choosing GameTopUp.PK (Previously Midasbuy Pakistan) for your game top-up needs!