At GameTopUp.PK, we strive to ensure your complete satisfaction with every purchase. However, if something doesn't go as planned, we have a straightforward refund policy in place to assist you.

Eligibility for Refund:

Your order is eligible for a refund if:

1. Order Processing Delay: Your order has not been completed within 24 hours.
2. Incorrect Credit: If you have received the wrong or incorrect credit in your game account and 24 hours have passed since the order, it is eligible for a refund.
3. Incorrect Account Details: The provided game account details are incorrect, and the order status has been changed to "On Hold - Wrong Details."
4. Region Issue: The provided game account is not registered or used in Pakistan, and the order status has been updated to "On Hold - Region Issue.

Please submit refund request or highlight the issue within 7 Days so your request could be considered!

Note: If your order has been credited successfully with the correct amount and details, it is not eligible for a refund, as the service has been delivered as expected.

Refund Process:

1. Instant Refunds (EasyPaisa, JazzCash, U-Paisa):
   • If you paid via EasyPaisa, JazzCash, or U-Paisa, we automatically initiate a direct refund to the original account used for payment.
   • This method includes a charge of up to 2.5%, but you will receive the refund within minutes. It also eliminates the hassle of merchant-initiated refunds.
2. Direct Refunds (Raast, Bank Accounts, Other Wallets):
   • If you paid using Raast, bank transfer, or other wallets, you can opt for a direct refund with a fee of up to 3%.
   • To initiate this process, please reach out to us with the transaction receipt issued by your bank for verification.
3. Card Payments:
   • Payments made via credit/debit cards are not eligible for direct refunds. In these cases, we will initiate a merchant-initiated refund, which does not incur any charges but may take several weeks for the funds to reflect back in your account.
   • You may also need to contact your bank to expedite the refund process.

Merchant-Initiated Refunds:

• If a direct refund is not possible (e.g., for card payments), we will process a merchant-initiated refund. This method does not have any charges but can take longer to reflect in your account.

Additional Notes:

• If you paid with EasyPaisa, JazzCash, or U-Paisa, please ensure the account remains active to receive the refund promptly.
• For any inquiries or assistance with refunds, feel free to contact our support team.